Frequently Asked Questions
Everything you need to know about our premium cured meats.
What is the difference between biltong and beef jerky?
While both are dried meat snacks, biltong is cured with vinegar and air-dried without heat, resulting in a more tender texture and richer flavor profile compared to the smoky, sweet, and chewy nature of jerky.
How should I store my biltong after opening?
For maximum freshness, store your biltong in a cool, dry place. Once the bag is opened, we recommend consuming it within 3 days or refrigerating it in an airtight container to maintain its quality.
Do you offer international shipping?
Currently, we only ship within the domestic United States due to international customs regulations regarding meat products. We are working on expanding our reach in the future.
Is Best Biltong suitable for specific diets?
Yes! Our biltong is high in protein, zero sugar, and keto-friendly. It is also gluten-free, making it an excellent snack for those following Paleo or low-carb lifestyles.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.